UI/UX design / Mobile app design
Yacht Services is an application designed to monitor the business process of a company engaged in the supply and service of yachts in various locations. The goal was to replace the old system, make a more modern and functional application that will most often be used on mobile devices during field work.
USERS
1 Company owner
Oversees workflow and statistical data over any period of time
Oversees workflow and statistical data over any period of time
2 Management
Brings in data for new clients, creates ship itineraris, creates internal teams and assigns tasks to their employees, controls the progress of given tasks and itineraris
Brings in data for new clients, creates ship itineraris, creates internal teams and assigns tasks to their employees, controls the progress of given tasks and itineraris
3 Employee
Works on the field and uses the app on daily basis for checking tasks, communicating with the rest of the team, and recording given tasks progress
Works on the field and uses the app on daily basis for checking tasks, communicating with the rest of the team, and recording given tasks progress
USER INTERVIEWING & DEFInING PROBLEms
Company clients are yacht owners and the company provides differnet services for their yachts while docking in the ports of Adriatic sea during certain period (eg. 7-day sailing trip on Adriatic sea). Services can be anything from standard maintanance, food supply to mail delivery. This services can be done entirely by company staff or in corporation with external providers (Partners).
After series of interviews with differnet users, in which new questions were emerging, we were able to detect pain points in user journies and define main problems of old system: bad information structure that was hard to operate with, moduls that are not interconnected and cannot provide combained data, badly designed flows that take a lot of time to get through them and there was no option of communicating inside the app.
CHALLENGE
Challenge was to create the app that can control whole structure of business process, create tasks, monitor progress and enable communication inside and outside of the team.
MODULAR APP STRUCTURE
App was designed with tab navigation that gives user access to Chat for internal communicatinon, Mail for quicker access to client’s correspondence, Alarms with notifications of various task statuses and Home as a main part for business overview.
Through Home user can access 10 different moduls (Itinerary, Partners, Ships, Calendar, Bills, Locations, Directory, Services, Employees, Statistics).
Itinerary is where it all comes together. Company management can create new itinerary for a ship and assign a team of employees. Employees will get notification about their assignment and Chat group would be created automaticlly for this itinerary with assigned team members. Itinerary provides list of locations that ship will visit on a given day. Company can provide services on those locations and all information about services from bills and partners to execution of the service gets recorded.
TROUBLESHOOTING
One of the problems of malfunctioning was the process of creating a new itinerary (1). When starting the process, the user first selects the ship and gets an empty itinerary, to which he then adds dates, locations to dates, services to locations and documents to services. This process goes in a circle as much as the user needs before uploading the data to the database.
Bulk uploading has been replaced by sequential uploading (2). This way of creating an itinerary simplifies and speeds up the process. The initial data entry is significantly reduced and each subsequent upload will be done independently, thus ensuring more efficient work in difficult circumstances when performing field work on mobile devices.
